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- CANCELLATION AND REFUNDS POLICY
- 18Tech provides a 60-day money back guarantee for new accounts from the date of purchase, if you are not satisfied for any reason. subject to the following terms and conditions:
- 1.01(A) Nonrefundable Fees:
Fees paid by Subscriber in connection with the purchase of Instant support, or Check Refunds of $10.00 or less due to processing fees.
- Cancellations within First 60 Days of Registration.
In the event Subscriber cancels the Services within 60 calendar days of registration, Subscriber will receive a full refund of all fees paid in connection with the registration upon request, with the exception of any Nonrefundable Fees set forth in Paragraph 1.01(A). Subscriber has the option, but not the obligation, to retain ownership and control of any promotional "Plans" registered in connection with the subscription, in which case Subscriber's refund will be reduced by $10 per purchase.
- Cancellations After 60 Days and Before 90 Days.
In the event Subscriber cancels the Services after the expiration of 60 calendar days, but prior to the expiration of 90 calendar days, Subscriber will receive a refund of all fees paid in connection with the registration, with the exception of any Nonrefundable Fees set forth in Paragraph 1.01(A), subject to the following additional mandatory reductions:
- Free Support services: If Subscriber registers for a "Free Support services" promotion in connection with the registration, Subscriber's refund will be reduced by $10 per subscription. Annual plan fees paid by Subscriber in connection with Annual plan will be refunded at a prorated rate based on the registration date, the length of service, and the date of cancellation.
- Cancellations After 90 Days.
Subscriber may cancel his/her/its Services at any time, before or after automatic account renewal, and, with the exception of any Nonrefundable Fees set forth in Paragraph 1.01(A) and setup fees, if any, which are nonrefundable after 90 calendar days, receive a pro-rated refund for all other fees paid for Services, less $10 per "Free Support Services."
- Notice of Cancellation.
Subscriber agrees to direct all cancellation requests to 18Tech via email, mailto:firstname.lastname@example.org or phone +1 800 323 9027 / +6 128 006 6722 / +1 888 883 9896 / +44 208 133 0303. The cancellation request must include verification of ownership of the account and/or services, as determined by 18Tech. Once confirmed the cancellation can be processed following 18Tech cancellation policy.
- Chargebacks and Reversals. In the event Subscriber issues a chargeback or reversal of charges without first following the above cancellation procedures, the Subscriber will be responsible for a $50.00 billing service fee.
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.
- Set-up & Install Computer support for set-up, installation & configuration of software and peripherals like Printers, MP3 Players, Digital Cameras, etc...
- Diagnosis & Repair Instant access to tech experts for troubleshooting and repair of PC, software applications & connected devices.
- Virus & Spyware Removal Remove viruses & spyware, install security software & schedule scans to protect your data & online identity.
- PC Optimization Double the speed of your PC with optimization & computer support for highest productivity while reducing your energy costs.