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About Our Team
- 18 Tech is a leading provider of online subscription-based technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software. 18 Tech delivers on-demand support services to hundreds of thousands of subscribers globally. The company also provides thousands of single incident sessions every day and its services are available on a 24/7 basis 365 days a year. 18 Tech largest customer base is in the United States, followed by the U.K., Canada and Australia.
- High Levels of Customer Satisfaction 18 Tech offers its services primarily through long-term unlimited service subscription plans of 1 to 3 years allowing customers to choose a plan which works best for them. Customers can choose from various channels to contact 18 Tech including web-based self-help support, real-time phone, chat and e-mail.As part of these subscriptions, 18 Tech offers a comprehensive suite of service offerings including diagnosis and repair, installation and maintenance services and training for multiple devices, software applications and other products including PCs, digital cameras, MP3 players, printers etc. 18 Tech customer satisfaction scores are amongst the highest in the technical support industry.
- One-stop-shop 18 Tech wide range of service offerings which are brand-agnostic makes it a "one stop shop" for many customers' technology support needs. Customers can rely on 18 Tech to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase. This decreases the problem resolution time and enhances customer satisfaction.
- Set-up & Install Computer support for set-up, installation & configuration of software and peripherals like Printers, MP3 Players, Digital Cameras, etc...
- Diagnosis & Repair Instant access to tech experts for troubleshooting and repair of PC, software applications & connected devices.
- Virus & Spyware Removal Remove viruses & spyware, install security software & schedule scans to protect your data & online identity.
- PC Optimization Double the speed of your PC with optimization & computer support for highest productivity while reducing your energy costs.